Pathetic Service & After Sales Support

I had booked in a iPhone for repairs. Telkom replaced it under warranty. Received the new phone which was faulty. Re-booked phone at Telkom on the 30/10/2015. Received a call about 3 days later to fetch the phone as it was back from repairs. Went to fetch the phone only to find out that someone 'made a mistake' by calling me so soon to fetch the phone - which didn't even leave the store (to go for repairs) yet!!! Followed up 2 weeks later. No response from anyone in store. Went in to the store on 30/11/2015 and spoke to the manager - who was quite sweaty and not very helpful! <br> <br> Apparently the phone had to be re-booked for repairs for some reason. I was not ever notified of this and had I not visited the store the matter would, probably, not have been escalated. It's been more than a month now and I am without a phone! The technician who did the booking was extremely slow and appeared to be retarded as he could not understand very clearly that the phone, which had just come out of warranty by a few days, would still be covered for 3 months as it was a replacement unit (given under warranty).<br> <br> Extremely disappointed with the shoddy service and poor feedback from Telkom!