Pathetic Service

Service was down on Saturday 26 October and I reported on line and was waiting for reference number which never came until I phoned on Tuesday 29th October and was given a reference number and told to wait for a technician to call I asked for the timeline and was told there is none the Technician will call when they call. On Wednesday 30th at 4 pm I called again and was told that the fault is with the technician. There is no indication of when someone will actually attend to my fault. I am running an online business after work and it is for that reason that I put Telkom ADSL line however I had very little choice in choosing Telkom because there is no fibre in my area at the moment. The service so far I can say is very pathetic. There is no care and concern for customers even when you call you are made to understand that you just have to wait and hope without any indication of the timelines which is bad for business, As soon as I can get out of this pathetic service I wii do do