Pathetic service

Telekom has been connecting fiber in my area since the beginning of February and because they been tampering with there lines. My wifi has gone off. I have contacted telkom several times and I am not getting any joy.. However they were quick to debit my bank account for the month that I had no internet. I have 3 contracts with them and I pay over R3000 to them and they treat loyal customers in this manner. They keep saying they logging a call. And nothing gets done. Nobody calls back no technician comes to sort issue. That's such disgraceful service from such a big company. We deserve better from an internet provider since the world is run by technology and this company staff cannot keep up. Sa citizens needs to change their network provider since this company devalues our support. What a pathetic experience. Maybe get faster staff who are on the ball.