Pathetic service

I would like to express my absolute disappointment at the service that I received from your company. Just over a month ago I signed up a contract with Mondo and was told that the contract is through Telkom. I am yet to receive any correspondence with regards to the contract. I was advised that the contract includes insurance on the phone from inception. Upon deduction of the contract I noticed that no deduction was made regarding the insurance and was advised that the deduction would be made month end. so what does this mean for me? am I covered effective immediately for insurance or not? I am left in the dark with this. I decided to go into a Telkom store as I wanted more information regarding the insurance of the phone and I was told they cannot pick up anything on my name. I then called Mondo and reached the most unhelpful, unfriendly, most *********** lady by the name of Naledi who refused to assist not transfer me to a person with more experience to get the answers I needed. She just told me to call some insurance company that I can never reach. I am now in a position where I'm thinking if I cannot reach anyone regarding a simple query what happens if I need to make a claim. what happens if I need more info? I must say in my more than 50 years of living I am yet to come across such incompetence and absolute lack in service. This for me is a typical example of life in the 21st century where people lack empathy and it's all about making money and not putting the customer first. Truth of the matter is without the customer your doors would not be opened. Jack your people up!!!!!! And I would like someone to contact me regarding this ASAP. I'm hoping you can pick up my details just like how you managed to debit my bank account