Pathetic Service

Dear Telkom

I demand that urll cancel my contract coz urll are very *********** and do not know about customer service. Since 2019 I've been waiting for an upgrade but tooooo date no one helped. Been to your store over 8 times and the systems or finger verification is offline further to that your XDS questions block me from upgrading.... Further to that you do not advise me that my contract has reverted to normal billing and i only get to know this upon enquiring about the data am suppose to get. The sales person or whatever told me i will still get my data as is but clearly not. I want that to be reimbursed to me as well coz that is not acceptable. I am very disappointed, upset and want this sorted by COB tomorrow. I have to run around as a customer and dont get help that is so sad n pathetic. Two of your supervisors were supposed to contact me one today and one in the month of December and no call has been returned. I still wanted to take on additional products but with this kind of service i dont think so!

From your angry customer