Pathetic service

I have app**** for telkom fibre on the 30th of July a d to date I am still not online. I have received no telkom username no password, nothing. A technician came and brought a router last week and that is it. Am I supposed to use it as a decoration? Apparently my issue has been escalated, days ago, but not one person has been in contact with me. This is an unacceptable level of service.