Pathetic Service

I've changed my bank accounts, i have been trying to get a hold of a telkom service constultant for over two weeks to change banking details.

Everytime i call i am sent a whatsapp link to assist me, the whatsapp link does not give me a option to change banking details, i eventually dailed the option to buy a product and was immediately transferred to an agent. The agent explained i need to redail and press option 3 (this option is for someone that does not know the number they are calling from, which i obviously wasn't choosing because i know exactly which number i want assistance with).

Finally after i speak to a service agent name Zanela and i am told i can't change my banking details because my bank account is not 3 months old so this means they will be debting an account with no money in, as well as charge me an extra R200 for failed debt order when i tried to do the right thing by providing correct banking details. I asked to speak to a manager but was told by Zanela a manger will call me instead, i must hold while she sends an email for a manager to call me i was placed on hold for 6/7 minutes whole she sent the email and then when i asked to be transferred to their survey Zanela dropped the call on me after wishing me a great day.

I have been with telkom for more than 7 years however I would NEVER recommend Telkom to anyone!