Pathetic Service

We have been struggling since June to get a technician out to fix a problem. we are paying for 10 megabyte line, but only get up to 7meg. most of the time the internet speed is around 2.5. We have repeatedly went into the store, called them and hold on for almost an hour for them to answer then cut the call or just don't call back. We are struggling to work from home because the internet speed is so slow. We in a town so fibre isn't ready yet. There are no competitor companies here which is why telkom doesn't care about customer service, the consultant in store was so rude and advised us to cancel our service if we not happy, but I mean, we working from home. There are no other options. I'm so defeated paying for something we cant fully access. Terrible service, if you don't need to, don't take out anything with telkom.