Pathetic service

I have had the most frustrating and inconveniencing experience with the below consultants from Telkom in two separate incidents.

1. I contacted the service provider on the 8th April 2021 to change my banking details and spoke to Nthabiseng Bob..I asked Nthabiseng to erase the old banking details and update the new one so that they won’t debit on the old one come the 15th April.She told me the magtape is already sent through the bank which I understand BUT I asked her what if I pay via EFT will it still debit or not?She advised that if I do eft on that same day the debit order will cancel because I would have already paid..I then went and paid via EFT the same day,Only to find that Telkom will still debit on the 15th and they did not received money from my account because I already paid.Telkom then charged me a rejected debit order fee of R205 over and above my monthly instalment for this month.Nthabiseng gave me a wrong advise and on top of that she did not even change my banking details as requested?

Now after receiving the invoice with an extra R205 I contacted Telkom again on the 07th May 2021 to find out why the extra fee?I got serviced by Thulile Hlongwane whom I explained my frustration to and she promised she will resolve my query and get back to me within 24 hours,I waited for Thulile from then until today when I decided to call again.

I’m so disappointed,I’ve incurred bank charges because a consultant advised me incorrectly,She did not change my banking details,a month later until I called again today and I called after the 1st incident and promised assistance which I did not get.

These ladies are not greatful of their jobs,They don’t know what customer service is and they don’t take their jobs seriously when so many people are looking for jobs.