Pathetic service!

Telkom failed to update my debit order to my new banking details I provided in January month. Now I am handed over to attorneys for their error, although I made 2 manual payments thus far. I was billed for extra charges to reactivate my number, which I was not at fault! My account is not in arrears! This is pathetic and disgusting service! I have made numerous calls in order for this to be corrected, now my name is bad because of their mess up!!!! AVOID any dealings with telkom!