Pathetic service

As of the middle of last week I have been unable to make calls to any other network other then Telkom, I didn not receive my 100 minutes as per my contract,a call was logged,no feedback regarding this till today, s of this morning I can't make calls even to Telkom, I called the call centre and the operator who I spoke to could not help me not could she understand what my problem was, I was then told it's going to take 9 days to sort out, so no phone calls for 9 days, what if I have an emergency or meet up in an accident or get shot? What pathetic service from telkom