Pathetic service

Service line *** is still down more than a week later after it was reported,how pathetic,but today the debit order of more than R1000 will go off my account. These people have no regard for their after sales service and they are not aware of the impact it has on my household as we are reliant on them for our well being now that we are in lockdown,but they are well aware that they are essential services. I'm just waiting on an opportunity to sign up with another service provider as soon as fibre hits my area. My adsl line is down and all they can say is that I need to move to a lte package but they cant match what I currently have,so I'm now being told it's my problem,***!!!! I hate you telkom!!!!!!!! Sales number 10213 does not even answer or the call doesn't even go through!**** you telkom!!