PATHETIC SERVICE

I am really disappointed in the service at Telkom. Firstly I changed my banking details and paid via their direct transfer on the 27th Mar. The debit order bounced and I accepted the R207 charges because I communication late then in April my normal installment plus the R207 charges went off successfully. Then now in May I am receiving sms of late payments and when you try and call you get redirected to WhatsApp which is not helpful at all. You request for callbacks but noone ever calls back. WHAT MUST HAPPEN NOW TELKOM, SERVICE IS VERY PATHETIC!!!!