Pathetic service

I'm extremely unhappy and dissapointed with the service received from Telkom. In the month end of April 2024 I put in an insurance cancellation request for my mobile contract which was confirmed by admin plus in a form of an email from Princess Magazi however discovered after 2 whole months that the cancellation was not noted even with the confirmation received and premiums were still going off my account. I called in and escalated the matter to Leruo Sesoko also from Telkom in the month end of June demanding for due refund which was not done. I called in again to escalate, sent numerous emails only for a back and forth of documents requests (invoices and bankstatements) while the cancelled premiums still went off my account. 4 months later and my refunds still has not been done. What pathetic service is this from such a big company. No feedback is given, didn't even bother to respond to my last email.