PATHETIC SERVICE

Even 1 star, is 1 too many. I went in store to block a ****** phone/sim. I was put through to the call centre and informed that it was blocked. Fast forward, five days later I called my "blocked" number only to have it answered. I called the call centre immediately to block again. Request account activity/activity log...for 5 days my number was in use and my data compromised. I go into another store the following day and request a new sim. When I arrive home, the sim is not active and the branch closed. I then go to another branch to assist, and they can't assist. Back to the sim issuing branch and the sim is now active. DM'd Telkom via social media, lots of back and forth. They stated I had to go into store where initial request to block was made and address this matter of the phone /sim not being blocked. I went in store and their consultant (Anton Wessels) assistance "can I ask the call centre to contact you". I leave my number. I need to be contacted so TELKOthis matter resolved! TELKOM HIDES BEHIND IT'S CALL CENTRE. THERE'S NO ACCOUNTABILITY. THIS LEVEL OF SERVICE INEFFICIENCY IS APPALLING.