Pathetic service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Honestly pathetic service! I ordered a phone using your online services on the 4th September, i was assisted telephonically by someone on the 5th September. I asked if i could order two phones online, and i was told that i cannot, and that if i wanted a second device i would need to go into any store and apply there. I was also informed that my account will be debited with R449.00 on the very next day (06 September) to secure the deal. On the 6th September my account was debited with that amount. On the 7th September i went to Telkom in Canal Walk and asked about getting a second device, i was told by the sales lady that she could cancel my online order and that i could get both devices that very day. Of course i went with this option. She promised that she cancelled the online order and that in 14 days (from the 7th September) i would receive my refund in my bank account. Since then i have been calling telkom, and talking to agents online, who each give me a different story. Today i was told that there "is no turn around time for refunds" so after you guys were so very quick to take my money and make a sale from me, you cant assist me anymore? this is honestly pathetic and i want this matter to be escalated and for someone to contact me with a date that i will be receiving my refund. I have already received my invoice for the month, but this cant be sorted out? are you people this *********** that you cant sort out a simple refund?