Pathetic service!!!

I moved from one flat to another on the 23rd of September. Two week before I called telkom informing them that my ADSL line must be relocated. After this i have been calling wasting airtime on call centres, not to mention the amount of data I have bought because of not having wifi. They keep telling me the application is being processed. This is not fair as this account is on my credit profile, so I will be paying for a service this month that i have not received. This so unfair and telkom staff couldnt care less. Really bad service and they wont even cancel the subscription with the call centre. Pathetic service Telkom😡😡😡