Pathetic Service

Telkom has put a default on my name which i am livid about! I have fully paid up my wifi device. This was done in 2017. After being in Southgate store, emailing cancellation etc. Still have proof of emails and contact with a Telkom rep. Ive never encountered such service before ! Its effecting my ability to get credit! Ive never had a default on anything in my life before !