PATHETIC SERVICE

I had a router contract with telkom ,which I paid up In June and requested for it to be cancelled but the sim was still supposed to be on prepaid, and it never happened. I called the call centre several times and got case number which was never attended to from July 2022 . Telkom still send me a bill for a sim card that was closed permanently, I was unable to use the sim card from the time that I paid it . How does one pay for something that they were not able to use . When you go to the branch in South gate , the phones is forever not working. Last week I spoke to a consultant by the name of Siphesihle Mtwetha , he also logged another case as the cases from July was still not attended to . He told me it takes about 7 working days . Today I spoke to Nomaswazi Tshabalala and still the cases from July and even last weeks case was not attended to . Now I'm waiting for a manager to call me ,they said it takes 2 hours and yet nobody called me