Pathetic Service

Poor Customer Service from Telkom Branch King William's Town (Metlife Mall Branch)

We took a contract for 10mbps unlimited (R299), it was signed up at King William's Town Metlife Mall branch -Banking Details were updated as we had a Contract before which was a Top Up -We were assured that the Debit Order Date will start from the 30\10\26 however the Debit order did not go off (money was not debited as per the agreement) -We visited the branch yet again to query this and the lady that was assisting did not care to check nor to assist. She just confirmed that there will be penalties and it will be a double payment

Kindly contact me back ASAP as this was not the agreement and it is going to inconvinience me.

Consultant that was assisting_Sonwabiso Sivenathi

Account Holder:- S.BOOI *** *** (***)