Pathetic Service

Good day Telkom,

Well it’s not actually a good day for me with your pathetic customer service when client have been through a scary ordeal. I was ****** and my phone was ******, I required URGENT assistance from Telkom to complete a sim swop so that I could go ahead and track my phone. It is day 3 and TELKOM cannot assist.

I have been to the store and have called your call centre on numerous occasions only to get the call dropped on my ear. I have a spend limit of R1 on my Telkom account and when going into complete a sim SWOP I am advised that I have an outstanding amount of R0.00, HOW,HOW,HOW!!!

My monthly instalments are always up to date on time and in full. I cannot understand how to TELKOM calls themselves a reputable company and is able to take customers money when applying for a contract but when a customer goes through a traumatic ordeal, TELKOM as a brand cannot help their customers.

I will be taking this to the OMBUDSMAN and seeking further legal routes in order to have this matter resolved.

Pathetic Customer service and empathy towards customers that are seeking urgent assistance.