DJ
Dane J

1 reviews | Active since Sept 2018

15 Jul 2022, 08:04

Pathetic service

My name is kristen, so April 2022 my company paid my money in late, i got paid 05/05/2022, that is Aprils salary, so obviously my debit order bounched back, i contacted the call centre who advised me to make a eft payment which i did on the 11/05/2022, on the 13/05/2022 my account was double debited without my permission even though i made the eft payment, i called again and was told by the consultant that i am now 2 months in advance so they will only debit my account again end of July, however the end of June a R202.87 was debited from my account, when i called in i was told that is a penalty for April when the debit order failed, i told the lady that is far more than my instalment and i contacted the call centre and nothing like that was said to me and why didnt they than debit end of May, why did they wait until June, she said there is nothing she can do, i reversed my payment because nothing was discussed with me, so i wake up today and see they debited R301, 00 which i dont understand, so its fine for you to double debit from my account without my permission but i cant pay my account afew days later, how does that work, i will reverse my money every month until my contract is done, i was going to upgrade my contract but with this pathetic service i changed my mind, and i want you to take me to court for this because i am ready to sue you.

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