Pathetic service!!!!!

I went to the Table Bay store to request to move my line to a new address and i was sent back and told to send the request online. I did so. It took weeks for my line to be activated. The consultant didn't even tell me my number will change and on top of that he promised to give me a new ADSL Router and he never came back. It took forever to get connected. That was in August. Since then I have been receiving bills for 2 services. I have sent requests, called since then and this query has not been resolved. Now i ma being asked to call sales department and I don't know what for. The responder does not even care to send me the sales department number. Below are the reference numbers for my logs ********************* ***

All Telkom is interested in is for to rate their inexistent service. The lines are engaged so I guess I'm not the only one experiencing this ordeal.

Regards Pumla