Pathetic service -5weeks without a phone!!!

<p>Lightning struck out my telephone line on 11December 2016. I logged a call with Telkom and a technician came out the following day. He looked at my cables and the phone and left to go search for the problem at the area main box. That afternoon my ADSL connection also stopped working. I was informed that a part needed to be ordered. It has now been 5 weeks and neither my telephone line or ADSL has worked since!! Every time I phone or go to Telkom, they tell me the call has been logged and nothing else can be done. I just need to wait until it is finally fixed! </p> <p>This is costing me a lot extra as I now have to continually load data on my cellphone to get by.</p> <p>I cannot believe that this issue is taking so long to be resolved! What happened to service delivery and keeping the customer happy????</p>