1 reviews | Active since Nov 2016

24 Nov 2020, 12:01

PATHETIC SERVICE

PATHETIC CUSTOMER SERVICE AND AIR BALLOON PROMISES AND HALF TRUTHS.I HAVE A MONTH TO MONTH MOBILE CONTRACT WITH THEM.I TOOK IT FOR THE ANY NETWORK MINUTES.IT TOOK 5 MONTHS TO GET THE SIMCARD.SHOULD HAVE STOPPED THEN AND THERE! NOW THEY PUT THE MONTHLY ON A DEBIT ORDER I DID NOT AGREE TO BUT LEFT IT BECAUSE NO PROBLEMS.THEN THERE WAS A FAULT WITH MY PENSIOEN PAID IN LATE AND THE DEBIT ORDER DID NOT GO OFF.I SAW A DEBIT ON MY ACCOUNT FOR R302,CALLED THEM AND THEY SAID IT IS FOR THE RETURN OF THE DEBIT ORDER.REALLY???R200 FOR RETURNED DEBIT ORDER!!3 TIMES MORE THAN THE AVERAGE COMPANY,I CALLED ABOUT 25 MINUTES AGO,CUSTOMER CARE.I WAS STILL EXPLAINING ABOUT THE DEBIT ORDER AND CANCELLING. THE PERSON TOLD ME I HAVE TO PAY THE ARREARS BEFORE I CAN CANCEL.I TOLD HIM I LOGGED A DISPUTE BUT NOBODY CONTACTED ME YET.HE PUT THE PHONE DOWN IN MY EAR!!!!!!!!!!WORST SERVICE EVER!!!!!!!!!!!

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