PATHETIC SERVICE

Pathetic service from Telkom, my contract was due for an upgrade at the end of February 2023. I received a call from one of their consultant prior to that to offer me a deal which I was excited about however when the mobile device was delivered on the 20th February 2023 I was not happy as the features are less than my current mobile which would not be viable for me. I cancelled the contract on the 24th February 2023 and received a confirmation of my request being received on the same day. There was also an e-mail confirmation received and I was advised that they would call me back. THERE HAS NOT BEEN ANY FOLLOW-UP CONTRACT NONE WHATSEVER UP UNTIL today the 20th March 2023. I visited their branch in Protea Glen Mall on the 9th March 2023 and they could not assist me and told me to log a callback request which was done but NO COMMUNICATION has been received so far. I am stuck with the device which I have not used and I WILL NOT PAY FOR IT.

IN TRUTH TELKOM DESERVES A MINUS REVIEW FROM ME.