Pathetic service

I was contacted by telkom and told that I needed to change my contract because the one I am on is no longer offered. I had agreed on a plan and had specifically checked with the agent that I would still have a spend limit, the agent confirmed that I would still have it and even proceeded to explain how a spend limit is charged etc. the contract was changed and my spend limit completely removed, after multiple phone calls with telkom across multiple days I was told that the plan the agent moved me to was a hybrid plan that does not allow a spend limit and therefore had to move to a different plan that allows it, I was forwarded multiple times to the sales department, after now multiple calls with the sales department itself after the 5 calls I had already had with the other departments, I was told there was nothing they could do now and would have to wait for the new contract to take effect next month and they would have to escalate it, after that I got no response from the agent, not sure if the call cut on their end but I was still on the call, I have now made over 10 calls to telkom, and no one can fix the issue that they caused, needless to say I will not be using telkom again and would not recommend anyone else to do so !!!