Pathetic service

Requested a closure of my account on the 9th September 2020 via your website and i received a case number. Did this via the help of one of your consultant at Eastgate mall to make sure i don`t do any mistakes that will lead this not to happen. Received a case no. ***9. The lady informed me that my account must in order in terms of payments, which i asked her how much do i need to pay and she gave me the amount and went to Game store to pay it. Sadly i received an invoice saying i owe so much. Spoke to one your call center agent yesterday and he said he cannot pick up anything under that case no. How is that possible? When you take these contracts its so easy but when ending the relationship you'll be taken from pillar to post. Definitely i would never dare advice someone to take any product with this company because they rip you off. This is so unprofessional and unacceptable. It angers me that such a huge reputable company dragging its reputation down the drain. Maybe you need to understand what service means.