Pathetic Service

I write this email with so much disappointment at Telkom. Unfortunately I only have your email address as I wanted to commend on the wonderful service I received from Yuwandi Fourie. It’s a pity now cos I’m sending this email to complain about the poor service some of your consultants give. I ordered a phone I think about 3 weeks ago, it’s actually an upgrade on one of my lines. As you would see on my profile I have different numbers. Anyhow it was sent off as I was receiving messages. The last message I received was being informed that my order was handed over to the courier company…I was excited. The next thing I received a sms stating that my order was sent back. I called courier it and I was told “ my address was not captured correctly by Telkom”. Fair enough I was upset but what can I do. I called Telkom countless times wanting this order to be sent back but your consultants are ****** unhelpful and clueless….I was ****ed off. All I wanted was my order to be sent back, it can’t be so hard. I called I think on the 28th of May…told it would be sent but still nothing. Then I called last week Thursday and spoke to Yuwandi she was helpful and understanding trust me when I called I was wanted a screaming match but she was so understanding and helpful I just couldn’t bring myself to shout at her…thus it wasn’t her fault but I was ready to fight. According to what she saw the courier company said…I did not provide proof of address…bull****!! Excuse the language. How did I not provide proof of address when they did not even pitch or call me. I have asked for this order to be resent possible re routed yesterday as I want to receive it next week. Please do a follow up for me as I am not impressed at all.

Looking forward to hearing from you.

This is an email I sent to one of the so called manager's. up until today I haven't received a response. I have been calling almost everyday but still nothing. such pathetic service.