Pathetic Service

I phoned the call centre asked to speak to a person in cancellations.I was put through to Lumka Dawn Ngoyi that a visit was made to Telkom Mobile Westgate on 25 November 2019 to cancel two numbers.One was done.The other had a block on it. When the agent phoned block dept was told they off line.The agent said he will follow up with and then cancel the number which was not done This was explained to Lumka a query was opened,she said that it takes 72 hours to resolve.It was resolved same day 25 February 2020.I sent her an e-mail which has not been rep**** to till today.I wanted to know what was resolved as nothing absolutely nothing was done at all I gave her scores of very good(10) --- now retract those to very very bad(0).The matter has definitely not been resolved.