Pathetic service

Good day

I would just like to inform people to never ever join Telkom as a cellphone provider I have had an issue with them since day one I have joined them. Always an issue with the invoices sent as the amount does not match or is extra as a debit order hasn't gone through. I have got terrible service at Telkom Mobile in Cape gate Mall severally times , but this time I will make sure everyone knows. Firstly when you get a new device you have to pay double as you don't pay for the current month you get the device. But the consultant selling the device fails to tell the client not once but twice.. Firstly with a cellphone then a few month's later the same with a Laptop added to the contract.

After that I want to cancel my debit order as I pay every monthly before the due date but still I have to pay for the debit order that didn't go through. I as the client does a EFT every month , but I cannot cancel the debit order in store or with you call center.

I have called your call center 27th August 202 I was told the amoun due on my account was R2109.94 but the invoice I have received had an amount of R309.94 on I have paid that via EFT on the 25th of August 2020. But the call center agent gave me an different amount still sent me an email with the amount due which was the same amount that was reflecting on my invoice. I circled the amount in red and sent it back to the agent, And I am still today wanting for her response.

I go to the Telkom store in Cape gate Mall once again to find out what is going on as the amount of R309.94 has deduced on my bank account but I was told by your call center agent the amount due is more. I have a look on the Telkom App and the amount outstanding is R1490.00 currently. But the person who helped me in Telkom Mobile Cape gate told me no the amount due is R309.94 only.. so tell me how the hell does the store and your call center give different information?

And to make the matter worse I was told by a lady in Telkom Mobile Cape gate Mall I wouldn't have to pay for the last three-month as I have upgraded. I once again believe her and yet to find I still paid for every month after that conversation. I got my new device in June 2020 I have paid end June , July , Aug and still you want to tell me my contract is ending in Sept.. So for a 24 month contract I am paying for 25 months? I am fully aware I upgraded earlier. But it was only with 2 months but now a am paying for more ?

Your sales agents in Cape gate Mall are useless when you do enquiries, always logging a call for a call center agent tp call you. I just received a call as I answered the call was dropped ?

How is the service? I pay my account every month never miss a payment and this is the thank you I get ?

And the Telkom Mobile is the one at the top close to Pick and Pay next to Ackermans.

Janco Bornman *** Leanne Stander ***