*PATHETIC SERVICE*

My phone was ****** on the 30/11/2020. On the same day, I blocked the number and blacklisted the phone. During the first week of December (02/12/2020 to be precise), I went to my nearest branch (Chatsworth) to get a sim swap done. I was told because i was not the contract holder, i couldn't get it done. The next day i went in with the contract holder only to be told that her fingerprint was not scanning on their machines. The consultant Zinhle told me that she will have to log a query with their head office and she will get back to us. After no communication for about a week, i went back to the store only to have them tell me that the person who assisted me isn't there. So i left. I went back a few days later and spoke to a sales consultant named Samuel who promised me that he would find out whats happening and get back to me. He still hasn't. A few days after that, i went in again and this time spoke to a lady who introduced herself as the store manager. She told me that the reason why its taking so long was because Telkom's ***** department needs to check a few things and only once they sort that out, will i be given the go ahead to get the sim card. Till now, i have received no further information from anyone. I have even sent countless emails to Telkom's customer support and spent a lot of airtime trying to call the branch to find out what is happening and what's the progress on my sim card - to no avail. Im at a point now were im seriously considering cancelling my remaining contracts with Telkom due to poor customer service not only at the branch but at head level. Its now been 21 days and i still have not received my sim card. Because my banking is also linked to this number, i cant access my banking apps or do any online payments. I also cannot access my university online tests and assessments as they are linked to my cell number. I would 100% not recommend this service provider to anyone, be it for Cellular or Wifi usage. If Telkom does happen to see this, please note that i will also be blasting this on my social media for maximum outreach, until my issues are resolved as this has been going on for too long.

Many thanks.