Pathetic service

<p>My Telkom line has been down since 27/11 and fault was immediately reported. Still on step 2 of 4 progress. </p> <p>I have been following up endlessly on a daily basis to no avail. A technician was appointed on Friday the 1st of December but undispatched himself on Sunday due to high work load - really???!!!</p> <p>On Monday I called twice, spoke to 2 different consultants, who advised a new technician was appointed in the morning. Yesterday when I called, I insisted to speak to a supervisor, who informed me that that information is not true - a technician was only appointed the next day. Now how do they bluntly lie like that - the consultant even let me hold the line for more than 10 minutes as she was calling the non-existant technician! The supervisor said the technician will call me first thing this morning at around 08:00 to make appointment to come out. Well it is 10:00 and still absolutely NOTHING. How pathetic is this?? Really guys, you need to pull up your socks. What if I was running a business from my house - I would have instituted legal action in claiming my operational losses per day. I want this matter resolved today please!</p>