PATHETIC SERVICE

<p>Ref: ********** 7. On the 17/09/2016, I went into a Telkom outlet in Cresta to deposit cash money for a debit order that was returned unpaid. I paid the R640.00 into an account number supp**** by the agent on duty hopeful that the phone would be switched on as soon as the deposit reflected. a month went by and nothing happened, the second month I went into ABSA with my proof of payment and went to query because every time I called Telkom and emailed my deposit slip through, someone would tell me it does not reflect. ABSA advised me that the agent gave me a wrong account number, it was for spares. We are now going to the 3rd month, and the error has still not been fixed according to the agent Charlene Mncube who I spoke to this morning, she was going to forward it again, how pathetic! Last week I was told that the phone will be connected in 72 hours, I waited the 72 hours like a fool, because Sunday when I called and spoke to Jabula, I was told 72 hours does not include weekends I must call back on Wednesday. Well today is Wednesday and I called only to be told nothing was done and that it will be forwarded. Is this pathetic or what? I bought this phone for my daughter who is a student in Cape Town, she needed it with the strikes for the University to contact her about the exams that could not even happen because the phone was off not by any error of mine by the way, guess what, it's still off, can’t deal with this anymore. I will definitely not recommend anyone to take a contract out with Telkom if this is the service that is given, simply Pathetic!</p>