pathetic service

<p>i upgraded my telkom adsl line a while back to 4mb from 2mb and the performance has been pathetic since. today (29/11/2016) telkom technician comes out for my fault logged (354crk241116) tells me there's nothing wrong with my line he then phones the command centre to recreate the line however the line stays on 2.5 mb. he advises me another customer with the same problem connected to the same exchange on the same msan has the same issue he will check this at the exchange. half an hour later he clears my fault. i call the number the agent advises me that my lines on a mb port this is why it wont sync on the full mb I'm paying for.this is really pathetic from Telkom an his is a ******* i expect a rebate for the money i have paid so far telkom acts as if they delivering this service as a favour to you .now i have a new fault which i hope by some miracle will be attended to as soon as possible.(810crk291116)</p>