Pathetic service
<p>my adsl line has been non functional for the last two weeks. The issue was reported on the 12/11/2016. To date the i have no service and each time i call the call centre i am given the same song and dance. There seem to be people who are incapable of providing a satisfactory explanation. There is no point in logging a fault when answers are not forthcoming after two weeks. This shows the blatant disregard of Telkom and its employees. They either dont know or cannot and will not provide answers. I refuse to pay the bill at the end of the this month and will have the service canceled if the issue is not resolved. I am awe struck at how bad the service from Telkom actually is. Its down right pathetic. My ref no: 282CNK121116.</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Does Telkom pay you guys to lie? All i ever hear is that the issue has been escalated and that i will receive feedback etc. To date no employee from Telkom has called me besides the attending techcnician who advised that the issue will take 2 days to fix. Guess what dude, its now 2 weeks later and i am still without service. Stop feeding the consumer lies and start fixing your ****!
Does Telkom pay you guys to lie? All i ever hear is that the issue has been escalated and that i will receive feedback etc. To date no employee from Telkom has called me besides the attending techcnician who advised that the issue will take 2 days to fix. Guess what dude, its now 2 weeks later and i am still without service. Stop feeding the consumer lies and start fixing your ****!