Pathetic Service

<p>Cancellation of Business Line and Uncapped premium elite. - 011 ********** </p> <p>On the 25/07/2016 we first completed the forms to cancel both the ADSL line and the Bus prem uncapped package.</p> <p>The forms were sent to Telkom together with the cancellation letter and ID document as requested.</p> <p>Receipt of the above was acknowledged.</p> <p>On the 06/09/2016 we spoke to a Zanile who said that within 10 days all would be cancelled and a credit would be arranged and paid to us for incorrect billing. The necessary proof of account details was sent through.</p> <p>On the 20/09/2016 a further account was received. We spoke to Sharon in sales, who informed us that we no longer had a number with Telkom, and to an Analise in Billing who said that issue would be escalated to the escalation centre. The reference number was ********** 3.</p> <p>We have now received another account dated 20/11/2016. When I phoned, I was told that we still have the ADSL line, but not the uncapped package, and the cancellation of this would once again be escalated.</p> <p>I asked for a reference number and was told this is not available –just to use the operators name and email address. This is ********** <p>I was also told that the escalation centre has no telephones and can only be contacted via email!</p> <p>In addition our credit that was sitting at R 2 875.40 – when they were going to do the refund is now reduced to R 724.60 through in-correct billing for a service that was fully cancelled, then half re-instated! </p> <p> </p>