1 reviews | Active since Nov 2016

08 Nov 2016, 10:59

Pathetic service

<p>My line was suspended on the 1st of November, I wsa asked to make payment of R230 which i did on the 2nd of november, he payment reflected on telkoms system on friday the 4th. My line was supposed to be unsuspened on that friday.</p> <p>After calling the call centre 6 times, going on to the web site and chatting to agents online, My contract is still blocked.</p> <p>My query was esculated 5 times by the contact centre, back office, and collections did not do there jobs.</p> <p>After speaking to 6 diffrent agents and team leaders, who promised to get back to me, im am left in situation where i want both my mobile and LTE contracts terminated.</p> <p> </p> <p>I would rather move to a network, that values me as there client, instead of all the head ache, AND EMPTY PROMISES i get with telkom.</p> <p> </p> <p>The last person i spoke to was an agents from the online chat on the telkom page. her name was caroline, she also promised to call me back, however nothing.</p> <p> </p> <p>Telkom service delivery is appauling, i would not recomend any one to move over to telkom.</p> <p> </p> <p>I need my issue sorted out now!!!!</p>

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Replies (1)
's update09 Nov 2016, 16:19
Reviewer Update

Hi Yazied,

How do i get ahold of you guys?

What is your email address? my address is **********

vuzi called me from your department and said, my issue will be resolved today, and she will call me back, however she proved why telkom service is pathetic, she did not call, and my line is still blocked.

i need to start speaking to some senior people in telkom. i need to esculate this issue myself