Pathetic service
<p>I'm very upset with Telkom. I logged a case last week ********** 6. I was told someone from back office will contact me in 3 days, 3 days in over and no one has contacted me. I spoke to Thobeka on the 1st of October and requested for a Freeme to be loaded on my 2 contract numbers, I received sms's to confirm that it was loaded. To my surprise it was not. Called again today spoke to Mosima who was not helpful at all, she kept me on hold for more than 15 minutes and she came back and said she needs to speak to back office I must wait. When I asked if she call me Back she said no she can't. I want this to be resolved today as I need to make phone calls and I've been billed for thi</p>
Telkom is full of ****, I see a missed call on my phone few minutes ago and now I'm getting an sms stating that my case is close because I'm unreachable. I mean you only tried me once and you are so quick to close my case without providing me with feedback. My problem is still not resolved, if this is how you treat you customers then I think I'm with a wrong network. I was given SLA of 3 days but you only trying to call me after a week.
Telkom is full of ****, I see a missed call on my phone few minutes ago and now I'm getting an sms stating that my case is close because I'm unreachable. I mean you only tried me once and you are so quick to close my case without providing me with feedback. My problem is still not resolved, if this is how you treat you customers then I think I'm with a wrong network. I was given SLA of 3 days but you only trying to call me after a week.