Pathetic service

<p>Telkom is refusing to cancel my contract. I sent a signed cancellation form with my ID mid August 2016. I was told it takes 21 days. To date the contract has not been cancelled. I have spoken to more than 6 consultants including a manager in the last 14 days and all of them keep telling to resend the documents and they will escalate it. I asked why they keep deducting for a contract that they should have terminated none of them are giving me the answer. It's more than 60 days of patience. If telkom cared for their customers as they say they do this issue should have been resolved in time. It shows incompetence of the highest level. No one has even bothered to call me I am the one making the calls to them. Telkom does not care at all. </p>