Pathetic service

<p> </p> <p>Yesterday I called customer care and requested to be transferred to the upgrade department an agent by the name of Thandeka Mbatha refused to transferred me said I should dial a certain number when I asked why she is refusing to transfer me because I recently called in and I was transferred she said the process has changed when I asked when the process changed she said long time ago with a bad attitude I requested to speak to a team leader I was place on hold for a very long time Thandeka came back with no apology and said the TL is busy and I asked how long is the hold process she said its 3 minutes which I believe is ridiculous I asked to speak to another TL again I was place on hold for some time came back and said there is only 2 TL and they are both busy I asked for the TL to call me back but I didn’t receive any call back in the evening I called in spoke to Thandeka Myeza said upgrade is closed I must call in the morning and they will transfer me. Ok Today I called in again requested to speak to upgrade with no argument what so ever I was transferred. So I called back as I wanted to speak to TL and complain I requested to speak to TL I was placed on hold for over 5 minutes until I released the call I called back got through to Dumisani Mzulwini who refused to transfer me to a TL. The service I just received these past 2 days I must it was the worst service of my life I have never experienced such service and all I wanted was to upgrade the agents are not trained properly on how to deal with customers they very rude and I must say that was very disappoint for a huge company like Telkom.</p> <p> </p>