1 reviews | Active since Oct 2016
Pathetic service
<p>Telkom we cant complain about the service because you give no service...... How *********** are Telkom staff? That they cant even move a payment made into the wrong account into our existing account. But they quick to cancel our services, charge reconnection fees, and send us threatening messages for being handed over. This is absolutely pathetic........ and Ridiculous. They charged us R800 for a line that has not been used in over a month plus a reconnection fee for moving it to the new house. We have been to your Eastgate branch and we have called your offices no one is able to assist, its always a different department and you have to hold on forever. Can someone at your office please explain the poor and pathetic service.</p>
Dearest Telkom.... Telkom..... Telkom....... Is there anything that you can do right from get go?
Adding to the above complaint.........
You came to move our line from Primrose to Bedfordview. Which is not even 10km's away, its down the road from each other.
These are the following issues.
I called your offices today to seek answers for us not being able to dial out from the landline and to change the new telephone number we have been allocated to the old number we had.
I held on for ever, where transferred 10 times and still no one could assist me in doing so. I was told speak to sales, and sales said no speak to technical, then it was residential, and other times it was commercial.
I finally got told by a lady in your business division said that our residential line at Munday road Morninghill Estate has not yet been activated thats why we cant make calls, and the no that was allocated is 012 .... .......
According to the lady, we have moved to a different City........ Reality check, We do not live in PTA we live in Bedfordview oposite Eastgate close to Bruma Lake, Not in Pretoria....... I am 60km away from PTA and I live right next to JHB CBD. and moved 10km down the road. Really?
Well needless to say I still havent had any joy. The no is still 012, our old line has not been relocated and it has still not been activated. I am at the point where I want to tell you to come fetch your line we will go with Vodacom Fibre.
Dearest Telkom.... Telkom..... Telkom....... Is there anything that you can do right from get go?
Adding to the above complaint.........
You came to move our line from Primrose to Bedfordview. Which is not even 10km's away, its down the road from each other.
These are the following issues.
I called your offices today to seek answers for us not being able to dial out from the landline and to change the new telephone number we have been allocated to the old number we had.
I held on for ever, where transferred 10 times and still no one could assist me in doing so. I was told speak to sales, and sales said no speak to technical, then it was residential, and other times it was commercial.
I finally got told by a lady in your business division said that our residential line at Munday road Morninghill Estate has not yet been activated thats why we cant make calls, and the no that was allocated is 012 .... .......
According to the lady, we have moved to a different City........ Reality check, We do not live in PTA we live in Bedfordview oposite Eastgate close to Bruma Lake, Not in Pretoria....... I am 60km away from PTA and I live right next to JHB CBD. and moved 10km down the road. Really?
Well needless to say I still havent had any joy. The no is still 012, our old line has not been relocated and it has still not been activated. I am at the point where I want to tell you to come fetch your line we will go with Vodacom Fibre.