1 reviews | Active since Oct 2016

06 Oct 2016, 09:16

Pathetic service...

<p>I Have recently been blocked from using my telkom mobile simcards because of a billing error,</p> <p>my account shows the debits were successful but acording to their system it has not shown yet? i have recieved my new statements and apparantly im 3 months behind???? my debits have been successful on all my accounts and this has been another horrible experience in using telkom mobile, it is not the first time this has happened and im shocked that it would happen a seccond time..... contacting the call centre has been fruitless as they just drop the call in your ear when they dont understand your query... honestly pathetic service in all areas. i cant wait to cancel my contracts next year and move to a better network as this is just pathetic.</p>

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Replies (1)
Telkom
Telkom's reply06 Oct 2016, 14:10
Official


Thank you for your post.

As per our telephonic conversation, please be advised that your query has been sent to our Accounts Team.

Your reference number is ***2.

We apologise for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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