Pathetic Service
<p>This is not my first, second or third complaint against Telkom, I'm actually quite ****ed off at the pathetic Service I have been receiving over the years, my account had been paid on the 23 of September yet my number is still suspended, it's been 10 days and I've called in numerous times, and every single agent has given me the wrong information, first I was advised it would take 24/48 hours to lift my suspension, after waiting, I called in again, only to be told it takes SEVEN DAYS!!!!! I was still patient and waited, today I called in because my account is still suspended and I have been advised that it takes between SEVEN AND FOURTEEN WORKING DAYS!!!!!!! YOU GUYS ARE SUPPOSED TO PROVIDE ESSENTIAL SERVICES!!!!! I COULD LITERALLY BE ANY SORT OF EMERGENCY AND WOULD HAVE NO ACCESS TO A PHONE DESPITE THE FACT THAT MY ACCOUNT HAD BEEN PAID OVER A WEEK AGO! I HAVE NEVER EVER COME ACROSS SUCH PATHETIC AND UNRELIABLE SERVICE PROVIDERS! EVERY OTHER NETWORK PROVIDER IMMEDIATELY LIFTS SUSPENSION ONCE PAYMENT IS MADE, I WILL NOT ACCEPT WAITING THIS LONG AND I AM IN THE PROCESS OF REPORTING YOU GUYS</p>
We have tried contacting you telephonically with no luck.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is ***8.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
We have tried contacting you telephonically with no luck.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is ***8.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
