MP
Mariam P

1 reviews | Active since Sept 2016

30 Sept 2016, 13:06

Pathetic service

<p>I have been struggling for longer than 3 months to get my wifi up and running.</p> <p>At first it was cable theft but, that I understand. When our landlines finally went on, it lasted a week and that was at the beginning of September.</p> <p>Everyone around me lines are on, just not mine.</p> <p>Last week and Saturday telkom phoned me (Bryan) to tell me they'll be sending a technician out to my house: I am still waiting to meet this person.</p> <p>Still I have received billing for all that months and they encouraged me to pay the bill as I will be credited for it later.</p> <p>Pathetic personified.</p>

0
Replies (2)
Telkom
Telkom's reply30 Sept 2016, 15:17
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

MP
Mariam P's update01 Oct 2016, 19:11
Reviewer Update

Oh goodie! Another reference number to add to my collection.

I'll only say thank you once something is done about the situation because what you are telling me now, sounds a lot like what you tell me all the other times I've phoned in.