Pathetic service

<p>My wife went to Telkom to get a contract on the P8 light in August 4days before month end. The sales lady tell her to come back at the beginning of the new month and tells her about the unnecessary pro rata that she will pay, but doesnt once mention to my wife that there's a promotion on the P8 light that ends end of August. My wife then goes back and takes the contract only to find out that there was a special.</p> <p>Anyway long story short a complaint has been lodged and my wife was only contacted today. The complaints department is saying that my wife will have to oay just over R3000 if she wants to cancel. The consultant then told her that they will give the 1gig butbst R199 and not R149. The consultant just told my wife straight out that she can't give it atR149 but at R199.</p> <p>its very clear that this whole incident is being acted on only in the interest of Telkom and not the client who is my wife in this case. The fact that the saleslady didn't give my wife all the facts to make an informed decision is not even seen by Telkom.</p> <p>Your services sucks, alot of the consultants dont know their stuff and its quite clear that its all about Telkom making money at the expense of clients.I will be taking this matter further even though my wife agreed to the new thing which they proposed which is not even compensating for anything.</p> <p>Train your staff properly and let them take the clients interest at heart not their. I asked a few consultants afew questions in deals and phones and they just dont know their stuff.</p> <p> </p> <p>Telkom sucks</p>