Pathetic Service

<p>Good Day,</p> <p>I took out an LTE 10Mg contract via the telephone about 2 years ago.<br />I have tried numerous times to upgrade and was told that the contract is over 3 years, although every now and again a telesales person calls me selling a new product to which I can then upgrade.<br />Why is it that I can only upgrade when it suits Telkom but not when my consumer needs change.</p> <p>Most recently about 6 months now, I have had really bad LTE reception , bad is putting is mildly , Its so bad that I have to switch to my phone data.<br />I have called a few times querying this and was told that there was an issue , not sure what the issue was but there is an issue, few days later I called again and was told there is no issue and I should restart it,</p> <p>Well, I am tired of the terrible reception and long haul waiting periods for a simple Google page or pic to load.</p> <p>If LTE is not suitable for the area then why offer it, I would really like to cancel this contract or get advise on a better package where I get better faster network.<br />This issue is very pressing as I rely on it to communicate with family and these days all we get is 'broken telephone'</p> <p> </p> <p>Sakina<br /><br /></p> <p>Send this a day ago to Telkom, no response received! </p>