SM
Santesh M

1 reviews | Active since Nov 2014

15 Sept 2016, 07:57

Pathetic Service

<p> I signed up for the deal of the month. Initially I app**** on the website, then since I did not get a call back, i called the callcentre to query the status of the application. I was told somebody will call me back..... And not after waiting another day for a call, I had to phone in again.... This time the application was done telephonically, and I was tiold within 2 days I will get confirmation that everything is approved.... I still didnt get a call, and eventually after calling I was told that the application was done, and I will be contacted by the courier company for delivery of my router. There was no call... But they did deliver within 2 days. So i got home and was nothing worked...... So I called again, and was told that the SIM needed to be activated, which will take 24 hours. It is now 2 days later, and the SIM is still not activated. As usually I phoned a few times, and was given a number of stories... the latest being that the sim will be activated after 5pm on 14/09/206. Off course, this was a lie, since this morning the sim is still not active....</p>

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Replies (2)
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Santesh M's update15 Sept 2016, 08:21
Reviewer Update

by the way, this morning i spoke to someone who didnt give me their name, then transferred me to Pollen Ganinda, who could help, and said I need to hang up and call again...I did, and spoke to Thabsile/Chris Odero, and was told that he could not help me, and I just need to wait. I forgot to mention that i went into the store, and they said they could not help either...

SM
Santesh M's update16 Sept 2016, 08:13
Reviewer Update

As of this morning, the sim card is still not active.... This is absolutely ridiculous. PLease don't bother with investigation, I have had enough of your pathetic service, and you have just reminded me why i cancelled my services with you previously.... i don't know why I bothered signing up. Please just cancel my order, as it it still within 7 days.