1 reviews | Active since Nov 2014
Pathetic Service
<p> I signed up for the deal of the month. Initially I app**** on the website, then since I did not get a call back, i called the callcentre to query the status of the application. I was told somebody will call me back..... And not after waiting another day for a call, I had to phone in again.... This time the application was done telephonically, and I was tiold within 2 days I will get confirmation that everything is approved.... I still didnt get a call, and eventually after calling I was told that the application was done, and I will be contacted by the courier company for delivery of my router. There was no call... But they did deliver within 2 days. So i got home and was nothing worked...... So I called again, and was told that the SIM needed to be activated, which will take 24 hours. It is now 2 days later, and the SIM is still not activated. As usually I phoned a few times, and was given a number of stories... the latest being that the sim will be activated after 5pm on 14/09/206. Off course, this was a lie, since this morning the sim is still not active....</p>
by the way, this morning i spoke to someone who didnt give me their name, then transferred me to Pollen Ganinda, who could help, and said I need to hang up and call again...I did, and spoke to Thabsile/Chris Odero, and was told that he could not help me, and I just need to wait. I forgot to mention that i went into the store, and they said they could not help either...
by the way, this morning i spoke to someone who didnt give me their name, then transferred me to Pollen Ganinda, who could help, and said I need to hang up and call again...I did, and spoke to Thabsile/Chris Odero, and was told that he could not help me, and I just need to wait. I forgot to mention that i went into the store, and they said they could not help either...
As of this morning, the sim card is still not active.... This is absolutely ridiculous. PLease don't bother with investigation, I have had enough of your pathetic service, and you have just reminded me why i cancelled my services with you previously.... i don't know why I bothered signing up. Please just cancel my order, as it it still within 7 days.
As of this morning, the sim card is still not active.... This is absolutely ridiculous. PLease don't bother with investigation, I have had enough of your pathetic service, and you have just reminded me why i cancelled my services with you previously.... i don't know why I bothered signing up. Please just cancel my order, as it it still within 7 days.
