tM
thokozile M

1 reviews | Active since Nov 2012

26 Aug 2016, 11:31

pathetic service

<p>TELKOM HAS THE worst service ever, after struggling for months to have my banking details changed till today im still struggling.</p> <p> </p> <p>From the month of June i spoke spoken to to telkom agents every form around the 25,26,27 to sort out banking details.</p> <p> </p> <p>this has been a struggle since June. i have enquered bank charges of over R500 as they debit the wrong account every month. i had a similar issue about the bad servicetheir complaint department is pathetic i was told to go back to the store ended up paying money i dont have. TELKOM has harrasted me so much that i had my line disconnected because of their own stupity. you advertise about the good deals you have but dont treat your current customer with respect and intergrity.If i could i would tell the whole WORLD to NEVER use telkom as the service is pathetic. i want all the conversations i have had with your agents as i have been trying to change my banking details for over 3 months and still today im strugglin, i would call in to the call centre and ask to speak to the supervisor that is always not available promised a call back till now.</p> <p> </p> <p>I am so tired of telkom even seeking legal advise cause i have tried everything but they will never admit when they wrong and ignore you.</p>

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Replies (1)
tM
thokozile M's update06 Oct 2016, 09:51
Reviewer Update

still no feedback, i would like to find out how to go about cancelling the deal as no i get a statement for over R3900 to pay and i can not afford it.

TELKOM REALY ****ED UP AND THEY NOT GIVING FEEDBACK FORM THE TIME I LOGGED THE COMPLAINT, IM SITTING HERE WITHOUT A PHONE AND EACH TIME I CALL THROUGH TO THE CALL CENTRE NO MANAGER IS AVAILABLE TO TALK TO ME. I HAVE ASKED FOR VOICE RECORDINGS AS I HAVE BEEN TRYING TO CHANGE MY BANKING DETAILS.