Pathetic Service!!!!

<p>So today Telkom cut my service to both my Data packages. They did not Debit my account. After confirming all my details with the Call centre agent Thembile Mkhize. She confirms my bank account number is correct , my debit order date is loaded for the last day of the month. But she tells me the first payment made was cash that's why I wasn't debited. Needless to say and I tell her I have never made a cash payment to them, they had in fact debited me. She takes all of 30 minutes having to check her information everytime but not answering me. The proceeds to tell to make a deposit into their account and my service can restored within 74hours time. I told her to debit my account as that is what I have signed up and to restore my service ASAP, to which she replies she busy logging my call for the account department to get back to me. I asked for her Team Leader. Only to be told after waiting some more that he is busy and will call me tomorrow when his shifts starts. Needless to say I insisted and Sifiso Madonda comes to the phone and says sorry their systems are being upgraded so he can't access my details. When I asked for the reference number he says they don't give one. Then I said I was told that you do get one. He then says a call needs to be logged to get one. So after 45 minutes of talking and waiting not one of the 2 logged a call. He then asked me for my details again as he didn't even have my details in front of him. My call of an hour probably costs me more than the debit order Telkom neglected to take. And still no one has helped or answered my questions. So I wonder how many more hours Telkom is going to make me pay for trying to sort out their mess. Tired of *********** service from from Providers and their employees who can't do their jobs and make you feel like you are inconveniencing them. So now I have no internet service and I am a collection client as it was put to me. Wish I could cancel my contracts with Immediate effect!!!!!!</p> <p>, </p>